Welcome to Escape 316: Evangelists and Pentecostals. We aim to provide a fulfilling and enriching experience for all our users. However, we understand that there may be situations where a refund request is necessary. This Refund Policy outlines the conditions and procedures for obtaining refunds for any purchases made on our website.

1. Scope

This Refund Policy applies to the following services and products purchased through the Escape 316: Evangelists and Pentecostals platform:

• Premium or paid subscriptions.
• Online courses or virtual seminars.
• Digital materials, such as e-books, videos, or exclusive content.
• Voluntary donations for advanced features, where applicable.

2. General Refund Policy

2.1 Paid Subscriptions

• Refunds for paid subscriptions can be requested within 14 days of purchase, provided the included services (e.g., access to exclusive content or participation in events) have not been significantly used.
• After 14 days, refunds are not available, except in extraordinary cases (see Section 3).

2.2 Online Courses or Virtual Seminars

• Refunds can be requested for courses or seminars if the user has not participated or accessed the materials. The request must be made within 7 days of purchase.
• Once a course or seminar has started or been completed, refunds are not eligible.

2.3 Digital Materials

• Purchases of digital materials (e.g., e-books, videos, podcasts) are generally non-refundable unless the content is defective or does not match the description provided at the time of purchase.
• In case of technical issues with downloaded files, users are encouraged to contact support to resolve the problem.

2.4 Voluntary Donations

• Voluntary donations made to support the platform or for advanced features are non-refundable, except in cases of accidental or duplicate payments.

3. Exceptions

We are willing to consider extraordinary refunds in the following cases:

• Technical Errors: For example, duplicate or incorrect charges.
• Access Issues: If you were unable to use the purchased services due to unresolved technical issues.
• Special Circumstances: Exceptional situations that justify a refund, at the discretion of our support team.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Send an email to info@escape316.com with your name, the email address used for the purchase, and details of the product or service for which you are requesting a refund.
2. Provide Details: Include a brief explanation of the issue and, if possible, attach a receipt or proof of purchase.
3. Await Response: Our team will review your request within 5 business days and provide a resolution.

5. Refund Process

• Refunds will be processed using the same payment method used for the original purchase.
• It may take up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Limitations of Liability

Escape 316: Evangelists and Pentecostals is not responsible for:

• Delays in refunds caused by payment service providers.
• Errors caused by users, such as incorrect data entry during the payment process.

7. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on the website and, where relevant, communicated to users via email. Your continued use of the services after such changes indicates acceptance of the revised policy.

8. Contact Information

For further questions or clarification regarding this Refund Policy, please contact us at:

• Email: info@escape316.com

Escape 316: Evangelists and Pentecostals is committed to ensuring a transparent and fair experience for all users. We value your trust and are dedicated to resolving any issues promptly and fairly.